• All the products sold by us are serviceable at our end
• Standby equipment in case of any major failure
• 4-hour response time after logging of complaint and 8-hour mean time to repair
• 100% spares inventory at all times
• You can log complaints via www.ascentnetworks.net after or during office hours or even on    holiday
• Escalation chart in order to make sure that you do not have to make several attempts before    receiving support
• VALUE ADDITION wherever possible from time to time
• Ascent engineers are armed with all modern tools and equipments for quick remedial action